01. Getting Started
How do i register a user account ?
All you need is a valid email address and mobile number. The mobile number is use for OTP (one time pin) verification.
How can Gunalah help me to source a reliable service provider?
You can source the service provider nearby you, with our smart searching you can sort service provider by popularity or rating to help you identity the most reliable service provider.
02. Submitting a Request
Can i contact service provider directly and deal offline ?
Yes you can. Service provider contact is publish for user direct contact. However we would recommened user to request quotation and make pay through our system for best of consumer protection in term of payment and insurance coverage. Our loyalty program also allow you save more while using our platform.
I have a project required multiple skill worker, how Gunalah can help me source the team ?
Add all of your prefer service provider to "favourite", and submit a bulk quotation request by filling up the job description. Once submit all your favourite service provider will received your request in 1-click.
How long usually do i received the quotation upon submitting job request?
Upon request submitted you shall expect reply of quotation within 1 days.
What kind of payment you offer ?
Customer can pay through credit/debit card, FPX bank transfer or e-wallet.
How does gunalah protect my payment ?
Your payment will temporary hold by Gunalah and won't release until service been fulfilled.
Any charge or service fee of using your platform ?
There will be 2% service fee from your total payment when using our platform. Gunalah charage minimum service fee to help operating the platform.
After payment make, how long do I expect the service been delivered ?
The fulfillment time is agree between user / service provider.
05. Cancel & Refund
I make the payment but I have change my mind decided to cancel the job request. Can i get refund ?
The refund request is subjected to service provider approval. However 2% service fee is non-refundable.
How long do I usually receive my refund ?
Once refund request approve by service provider. You shall get your refund within 1-3 working days
The work offer by service provider is not as agree and service provider has rejected my refund request , what should i do ?
You can raise a dispute request in "Manage Oder", Gunalah will then step in between you and service provider. By evaluating all submitting evidence. Gunalah will then make a justificable decision to resolve the dispute..
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